“I am writing to thank you for all your efforts over the past few weeks.
Even though this experience has been a dark chapter (all of my own ignorance), I have been buoyed up by your enthusiasm and rousing spirit. As I mentioned yesterday in our phone conversation, I had contemplated walking away from my whole business. But once I had stopped feeling embarrassed by my foolishness, I thought back to what you said about 'fighting for what is yours', which inspired me to battle on.
I am so pleased and relieved that I had the luck to speak to you, because if I hadn't, who knows what path I may have taken?
Your professional, efficient and attitude to detail is impeccable and, as the Traffic Commissioner said, 'It was a credit to you'...and, what's more, saved me enduring an hour more pain in the enquiry, (as he stated it would have taken a considerable amount of time to trawl though all of the information).
You have certainly taught me a lesson in efficiency, and with the undertakings from the Traffic Commissioner, have given me inspiration to become more professional in my administration and record keeping, which will help me prove that I had just lost sight of what was important.
Judith, a very big thank you. It was an absolute pleasure to have spoken with you and I shall be writing to Abbey Legal to 'sing your praises'. You're a star!!”
Jon Taylor, Markel Law Client